Privacy Policy

Privacy Statement

• At Complimento, we recognize the importance of private data and are committed to protect the personal information received to us via any medium on any of our online/offline platforms. We process all such personal information with a sense of responsibility in compliance with global laws formed for protection of personal data. Complimento and its affiliates, associates, which are a part of Complimento” (hereinafter referred to as “the company”, “we” or “us”) shall adhere to general privacy practices that apply to personal information we collect, use and share about consumers and other individuals within our clients, business partners, supplier and other organizations during business exchanges.

Overview

This Privacy Policy applies to use and sharing of personal information collected as of the date this Privacy Policy is posted. By accessing or using the website or  solution you agree to be legally bound by this Privacy Policy (the “Privacy Policy”) and any code of conduct that we may put forth from time-to-time. We may update and modify the Terms from time to time. Your continued use of the service means that you have accepted the modifications and amendments thereto.

Why we Collect Personal Information

We primarily collect personal information for/through various purposes such as –

1. Through Access of websites or other online services of Complimento i.e.

For providing access to information, website, customer database, we may collect your personal information, we will record the said information for complying and adherence to legal requirements. This information will be kept securely in accordance with an internal security policy and may be used to process your communications, your subscription to the Service and to enable your use of the Service and associated services; open and run your account and provide you with an up to date, efficient and reliable service and generally run the service.

• Responding to your request for information, order, or support –

When you contact us/ (online or offline) in connection with a request for information, to order a product or to provide you with support, we may collect information necessary to fulfil your request, to grant you access to the product or support to provide you with support and to be able to contact you related thereto.

CONSENT: When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason like marketing we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

Usage, Sharing & Disclosure of Information

Whatever the purpose may be, we will only collect information to the extent reasonably necessary to fulfil your requests and our legitimate business objectives.

The information collected can be used in a variety of ways to:

• Operate and Improve Complimento’s services;
• for internal purposes;
• to communicate with you;
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services or offers applicable, if any.
• to detect, investigate, and prevent activities that may violate our policies or be illegal
• to conduct research;
• to develop research reporting for us, our affiliates and third party market research partners; and
• to verify your identity and help prevent any fraud and identity theft.

Third Party Services: In general, the third party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide them for your purchase related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website Terms of Service.

Collective Information

We may combine the information collected by us with other information that you have provided or that we have collected from you . We may take your personally identifiable information and make it non-personally identifiable, either by combining it with information about other individuals (aggregating your information with information about other individuals), or by removing personally identifiable characteristics i.e. de-personalizing your information.

Information usage in case of transfer of Ownership

If the ownership or control of all or part of our businesses or services or their assets changes, in case of merger, acquisition, take-over, dissolution, change of control or any such event, your personally identifiable information may be transferred to our successor or assign, if permitted by and done in accordance with applicable law or if we sell one or more of our businesses, your personally identifiable information may be transferred as a part of the sale. If we purchase a business, the personally identifiable information received with that business would be transferred to the subsequent owner, if it is practicable and permissible to do so.

Disclosure required by Law & for Security Purpose

We will disclose personal information when we believe in good faith that such disclosures-

(a) are required by law, to comply with a court order or

(b) will help to enforce our Terms of Use, promotions, protect your safety or security and security of our services and the mobile applications.

Information collected through Cookies and Web Beacons

We use “cookies” to keep and track your information. A cookie is a small text file that is stored on a user’s computer for record-keeping purposes, and allows our systems to recognize your browser and tell us how and when pages in our Site/App are visited and by how many people.  We may use session ID cookies and/or persistent cookies. Session cookies make it easier for you to log in faster and navigate within the Site and Service. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. Persistent Cookies remain on your computer and will identify how you use the services over time. We may also store your display resolution and whether JavaScript is enabled in your browser to enhance your user experience. Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. You can remove or deactivate cookies by following directions provided in your Internet browser’s help file.

By agreeing to these terms, you are specifically allowing the service to execute all cookies as are required for the service to operate as efficiently as possible with the best user experience in mind. However, if you don’t accept Cookies, you may not be able to access all portions or features of the Services. 

Safety and Security Measures

We use a variety of physical, technical, and procedural safeguards to guard against loss, misuse, and alteration of Personal Information, Device Information. Access to Personal Information is limited and the company uses and requires its contractors to use technical measures to guard against unauthorized access to Personal Information and Location Information. We also require Users to use usernames and passwords to access Personal information. We cannot, however, guarantee the security of any Personal Information, Device Information, or information collected from the Websites or other correspondence including e-mail. From time to time, we review our security procedures to consider appropriate new technology and methods. However, please understand that, despite our best efforts, no security measure is perfect or impenetrable. If we learn that a User’s Personal Information, Device Information or Location Information has been disclosed to an unauthorized person, we will attempt to notify the User.

Amendment of the Privacy Policy

We reserve the right, at our sole discretion, to change, modify, add to, or remove any portion of this Privacy Policy, in whole or in part, at any time. Such amendments to the Policy will take effect immediately. It is your responsibility to check the Privacy Policy periodically for changes. User’s continued use of services after we post an amendment constitutes User’s acceptance of and consent to such amendment.

Data Retention Period

We will not retain personal information longer than necessary to fulfil the purposes for which it is processed, including the security of our processing complying with legal and regulatory obligations (e.g. audit, accounting and statutory retention terms), handling disputes, and for the establishment, exercise or defence of legal claims in the countries where we do business. We may continue to retain your data in anonymised form for analytical and research purposes

Contact Information

If you have questions or concerns regarding these Terms of the Privacy Policy, features and/or our services, you can contact us by E-mail.

General Provisions

The Terms & Conditions, our Privacy Policy and any additional terms posted together constitute the entire agreement between us and you with respect to your use of our website and the parties shall attempt to resolve the disputes, if any relating to the privacy policy through negotiations through mutual appointment of a third party as arbitrator. If the matter cannot be resolved, through negotiation/arbitration, then; this agreement will be governed by the substantive laws of the India. Any disagreement between parties because of the agreement will be, without exception, placed before a qualified court in Ahmedabad, India.

You agree to indemnify and hold the company,  affiliates, officers and employees, harmless from any claim, demand, or damage, including reasonable attorneys’ fees, asserted by any third party due to or arising out of your use of or conduct on the website . If any part of these terms and conditions is found to be unenforceable, it will be construed as far as possible to reflect the intention and the remainder of the provisions will remain in full force and effect.