FAQ
Product :
What are the recommended steps for product maintenance and care?
Kindly follow the care tips mentioned in the product descriptions.
What is the composition of the jewelry material?
We aim to use good quality materials for our jewelry pieces, and since different items use different materials, please take a moment to read each product's description before making your purchase.
What is your policy regarding jewelry returns and exchanges?
Please note that service offerings may vary among different brands. We are dedicated to ensuring your satisfaction and are available to assist you in making informed decisions.
Care :
How to Organize jewellery effectively
Take the time to categorize your jewellery, whether it's imitation, pearls, gold, or silver. This way, you can employ specific cleaning techniques for each type. Store them individually, avoiding any entanglement or mixing. Whenever feasible, keep gold items separate from other jewellery pieces. For pearls, consider placing them in a separate pouch or container, ensuring that it's not excessively dry or airtight to prevent potential damage.
How to store your jewellery ?
Safeguard your jewellery by storing it in either zippered or drawstring pouches. Opt for pouches made from gentle fabrics like chintz, velvet, or cotton, and steer clear of materials such as linen, net, georgette, and jersey. This approach provides optimal protection against external factors. Alternatively, you can place your jewellery in wooden boxes with cushioned interiors lined with foam, and then rest them on a bed of soft cotton wool. For added moisture protection, consider including a silica gel sachet within the storage space.
Donts with your product:
Please ensure that you avoid exposing your product from everyday chemicals such as hair products, cosmetics, perfumes, or direct sunlight, as these elements are likely to cause damage. Additionally, it's important to keep them away from vinegar, lemon, and acidic foods.
Payment Related :
The payment got debited from my account, but I did not receive an order confirmation. How to get this resolved?
This typically arises from a technical problem with the payment gateway. If you encounter this issue, you can reach out to our Customer Service Executive via WhatsApp or by calling us at +91 9925937956.
Where can I get in touch for payment and other related inquiries?
If you're experiencing difficulties with payment processing or placing an order, don't hesitate to get in touch with our Customer Service Executive. You can reach us directly via WhatsApp or by making a call to +91 9925937956
Can I opt for UPI in cod orders ?
Yes you can pay through UPI in COD orders.
Order Related :
How can I determine if the order has been placed successfully?
An email confirmation regarding your order will be sent to your registered email address.
What steps should I take in case my order arrives with a missing or damaged item?
Please don't hesitate to reach out to us via email atsupport@complimento.in or through WhatsApp at +91 9925937956. Rest assured, we are committed to offer you the optimal solution.
What is the process for tracking my order, and how can I obtain details regarding any delivery delays?
Feel free to get in touch with us through email at support@complimento.inor via WhatsApp at +91 9925937956. We are committed to find the best solution for your concerns. Should there be any shipment delays, our team will promptly reach out to you via your registered email, WhatsApp, or phone.
How do I go about changing the shipping address for my order once it's already en route?
For any inquiries or assistance regarding your order, don't hesitate to reach out to us at support@complimento.in or give us a call at +91 9925937956. Our dedicated customer support team is here and ready to assist you with pleasure.